Refund policy

Refund & Return Policy | Rangeen Reflections – 70% Refund
🔁 Fair & Transparent

Refund & Return
Policy

We want you to love your Rangeen Reflections jewelry. If something isn't right, we offer a clear return process with a 70% refund on eligible returns (conditions apply).

✨ 2-3 days return window 💰 70% refund of product value 🔄 Exchange available
📦 Day 1
Product delivered
Inspect your rare jewels
⚡ Day 2–3
Return request window
Initiate within 2-3 days of delivery
🔄 Day 5–7
70% refund processed
After quality check & approval
💰

70% Refund Policy

Why 70%? To keep our jewelry affordable and sustainable, returned items undergo thorough sanitization, inspection, and repackaging. A 30% restocking & handling fee applies, and you receive 70% of the product's original price (excluding shipping charges).

70% cashback

📌 Example calculation: If you purchased a necklace for Rs. 5,000, you will receive Rs. 3,500 as refund (70% of product value). Shipping fees are non-refundable.

✨ For exchanges, the 70% rule does NOT apply — you get full value store credit or exchange for another product without deduction.

✅ 2-3 Day Return Window

If you are not completely satisfied with your purchase, you may request a return within 2 to 3 calendar days after receiving your order. The return window is strictly 3 days from delivery date.

📌 Example: Delivery on Monday → request return by Wednesday (11:59 PM).

✔️ Returns after 3 days will be eligible for 40% store credit only (no cash refund).

🔍 Conditions for Return (70% refund)

  • Item must be unworn, unused, and in original condition
  • Original packaging & tags must be attached
  • Proof of purchase (order ID or invoice) required
  • Hypoallergenic jewelry must show no signs of wear/scratch
  • Earrings: return accepted only if hygiene seal is intact

💎 Final sale items? "Permanent jewelry" & custom pieces are non-returnable unless defective.

💰 70% Refund Process

Once we receive & inspect your return (unused, original condition), we will process a 70% refund of the product's purchase price. The remaining 30% covers restocking, sanitization, and administrative fees.

Refund timeline: 5-7 business days after approval. Money is sent to original payment method (bank/credit card/JazzCash/Easypaisa).

Shipping fees (original & return) are non-refundable unless the return is due to our error (defective/wrong item).

🔄 Prefer an exchange? Get 100% value!

Instead of a 70% refund, you can choose to exchange your item for another design (earrings, necklace, hand chain, bracelet) within the same 2-3 day window. Exchanges receive 100% store credit of the original product value — no 30% deduction! Simply mention “exchange” when contacting us.

✨ Full value exchange ✨ No restocking fee for exchange

📋 How to return your item (2-3 day window for 70% refund)

  • Step 1: Within 2–3 days of delivery, email us at returns@rangeenreflections.com or WhatsApp 0333 1428103 with your order ID, product photo, and return reason (refund 70% or exchange).
  • Step 2: Our team will approve within 24 hours and share the return address (Islamabad / Faisalabad hub).
  • Step 3: Pack the item securely (original packaging). Customer is responsible for return shipping costs (unless defective).
  • Step 4: After we receive and verify the item (unused, tags intact), we process 70% refund within 5-7 days OR full exchange store credit.
📞 Need help? Call us: 0333 1428103 (10 AM - 8 PM, PKT) Initiate Return →

⚠️ Damaged / Defective Items → 100% Refund

If you receive a damaged, defective, or wrong product, the 70% rule does NOT apply. Notify us within 48 hours of delivery with photos/video. You will receive a 100% full refund (including shipping costs) or a free replacement. We'll arrange free return pickup.

📸 Always capture unboxing video for fragile jewelry items to ensure fastest resolution.

🚫 Non-Returnable Items (No refund)

The following items cannot be returned or refunded:

  • Earrings with broken hygiene seal (hygiene reasons)
  • Custom/personalized pieces (engraved, made-to-order)
  • Items returned after 3-day window (only 40% store credit possible)
  • Items showing visible wear, scratches, perfume or makeup stains
💸 70% refund breakdown: Product price × 0.70 = refund amount. Shipping paid at checkout is non-refundable.
📦 Return address: Rangeen Reflections, G-11 Markaz, Islamabad – 44000, Pakistan (or Faisalabad warehouse on request)
⏱️

2-3 Day Return Window = 70% Refund

Products returned within 2-3 calendar days from delivery and meeting condition guidelines will receive a 70% refund (30% restocking + handling fee). Returns requested after day 3 but within 7 days will receive 40% store credit only (no cash refund).

Fair & Clear
📱 Return & Refund Support:
📧 rangeereflections@gmail.com | 📞 0333 1428103 (WhatsApp)
🕒 Response within 6 business hours (Mon-Sat)
✨ #RareJewelsCare
🚚 Return Shipping: Customer bears return shipping cost (tracked service recommended). Original shipping fee is non-refundable for 70% refund cases.
🏷️ Restocking fee (30%): Included in the 70% refund model — covers sanitization, repackaging, quality check.
🛡️ Hygiene seal: For earrings & body jewelry, seal must be unbroken; otherwise return is void for hygiene safety.
⚡ Hypoallergenic · Stainless Steel · Tarnish Free · Ethically Crafted in Pakistan ⚡
© Rangeen Reflections — Rare Jewels. 70% refund policy applies to eligible returns within 2-3 days. Exchanges get 100% value.
Refund policy: products returned within 2-3 days after delivery receive 70% of product price refund. 30% restocking fee applies.